KAMRY FAQS

Product Information
1. Are Kamry products authentic?
Yes. All Kamry products are 100% authentic and come directly from verified and certified manufacturers. We do not sell knockoff or counterfeit e-cigarettes.

2. Are the e-cigarettes pre-filled and pre-pressurized?
Of course. All disposable e-cigarettes are pre-filled and pre-pressurized, ready to use right out of the box.

3. Do your products come in different nicotine concentrations?
Yes. We offer a variety of nicotine concentrations to suit different preferences. Please see the product detail page for specific options (e.g., 2%, 3%, 5%).

4. Can I order wholesale?
Yes, we welcome bulk orders. We offer wholesale pricing and custom options. Please contact our customer service team for more information.

Shipping and Delivery

1. How long does delivery take?

From China: Orders shipped from our China warehouse typically take 7-15 business days to arrive.

From Europe: Orders shipped from our European warehouse typically arrive within 3-6 business days.

Please note: Actual delivery times may vary depending on your region, shipping method, and customs clearance speed.

2. Do you ship internationally?
Yes, we ship worldwide. During checkout, you'll see if your country is eligible for shipping.

3. How do I track my order?
Once your order has shipped, you'll receive a tracking number via email. You can track your package on our website or through the carrier's tracking page.

Customs Clearance and Insurance

1. Do I need to handle customs clearance myself?
In most cases, we handle customs clearance for you. However, depending on your country's regulations, local customs authorities may contact you for more information or charge fees.

2. Do I need to pay customs duties or import taxes?
We cover import duties for most destinations, but some countries (such as Canada and parts of the EU) may require customers to pay VAT or customs duties. These charges are regulated by local laws and are beyond our control.

3. Is my package insured?
Yes. All orders are automatically insured against loss or damage in transit. If your package is lost or damaged, please contact us within 48 hours of delivery and provide photo or video evidence so that the issue can be quickly resolved.

Packaging and Discreet Shipping

1. Is the packaging discreet?
Yes. All orders come in plain packaging without any visible e-cigarette branding.

2. Does the packaging say "e-cigarette" or "nicotine"?
No, we use neutral product descriptions to protect your privacy.

Returns and Refunds

1. What is your return policy?

We offer a 30-day return policy for eligible items. Return conditions are as follows:

The item must be unused, unopened, and in its original condition and packaging.

Return requests must be made within 30 days of the delivery date.

For hygiene and safety reasons, disposable e-cigarettes cannot be returned unless there is a proven defect or problem.

If you're unsure whether your item is eligible for a return, please contact our support team with your order number and details.

2. How do I request a refund?

You can cancel your order within 24 hours and receive a full refund. After that, refunds may be processed partially depending on the shipping or handling status.

3. What if my product is damaged or defective?

Please contact us within 48 hours of receiving your order and provide clear photos or videos. We will provide a replacement or refund, depending on the circumstances.

4. Who pays for return shipping?
If the issue is due to our error (for example, the wrong item was shipped or it's defective), we will cover the return shipping costs. Otherwise, return shipping is the customer's responsibility.