Q1: Where do you ship from? How long does it take to receive the goods?
A1: We ship from China, you need about 2~3 weeks to receive the goods after we ship.
Q2: Will there be any customs issues?
A2: We handle customs issues at the destination and only hand over the shipment to the DHL courier after it has been cleared.
Q3:Will I be given a tracking number of my order?
A3: Yes, once we ship your order, we will give you the courier ID number so you can track your order. This allows you to track your order.
Q4: Can you assist me with payment if I have any problems with it?
A4: Please feel free to contact me if you have any questions about payment.
Q5: What if the disposable vape I received is defective?
A5: If you receive a defective disposable vape, please contact our customer service team immediately. Provide us with details about the defect and your order information. We will arrange for a replacement or offer a refund according to our return policy.
Q6: Are your disposable vapes suitable for beginners?
A6: Absolutely! Our disposable vapes are designed to be user - friendly, making them perfect for beginners. They require no assembly or maintenance. Simply open the package and start using. The draw - activated feature means there are no buttons to press, providing a hassle - free vaping experience.
Q7: Can I choose the flavor of the disposable vape in my order?
A7: Yes, when placing your order, you will have the option to select from a wide range of flavors we offer. Our flavor menu includes popular options like mint, strawberry, blueberry, and more. Make sure to check the flavor list during the checkout process to pick your favorite.
Q8: How many puffs can I expect from one disposable vape?
A8: The number of puffs varies depending on the model and the length of each puff. On average, our disposable vapes can provide around [X] puffs. However, this is an approximate value and actual puffs may differ based on individual usage habits.
Q9: Do your disposable vapes contain nicotine?
A9: We offer both nicotine - containing and nicotine - free disposable vapes. When browsing our product selection, you can easily identify which products contain nicotine and their respective nicotine strengths. Make sure to choose the option that suits your preferences and needs.
Q10: What if I want to cancel my order?
A10: If you wish to cancel your order, please contact us as soon as possible. If the order has not been shipped yet, we can usually cancel it without any issues. However, if the order has already been shipped, cancellation may not be possible.
Q11: Can I order in bulk? Are there any discounts for bulk orders?
A11: Yes, we welcome bulk orders. For orders above a certain quantity, we offer special discounts. Please contact our sales team with the details of your bulk order, including the product model and quantity, and they will provide you with a customized quote and information about the applicable discounts.
Q12: What is the battery life of your disposable vapes?
A12: The battery life of our disposable vapes is designed to last for the entire lifespan of the product, which is typically until the e - liquid is depleted. Once the e - liquid runs out, the battery will also reach the end of its usable life. Since our vapes are disposable, there is no need to worry about recharging the battery.
Q13: Are your disposable vapes environmentally friendly?
A13: We are committed to environmental responsibility. While our disposable vapes are single - use products, we are constantly exploring ways to make our packaging more sustainable. Some of our product lines use recycled materials for packaging. Additionally, we encourage proper disposal of used vapes through recycling programs where available.
