Frequently Asked Questions (Shipping & Tracking)

Frequently Asked Questions (Shipping & Tracking)

1. Why can’t I check my logistics information?

• The tracking number may be incorrect.

• The package has just been shipped, and the courier company has not yet updated the tracking details.

• Please allow 24-48 hours for the system to refresh.

2. How long does shipping take?

• Standard delivery: 7-21 business days

• Delays possible during:

  • Public holidays

  • Severe weather conditions

  • High shipping volumes

  • Customs inspections (may extend to 25 business days)

3. Why hasn’t my tracking status changed?

Possible reasons include:
✔ Courier processing delays (high shipment volumes)
✔ Fewer available flights (air freight backlog)
✔ Customs clearance procedures (strict regulations)
✔ Weekends/public holidays (non-working days)
→ Please wait 3-5 business days before checking again.

4. Tracking shows "Delivered," but I haven’t received my package. What should I do?

• Check with neighbors/household members

• Verify the delivery address

• Contact your local post/courier office

• If still unresolved, reach out to our customer service for assistance:

• 📩 Email: service01@kamryvape.com

• 💬 Live Chat: [Available on our website]

We appreciate your patience and understanding! 🚚✨