.png?w=300&h=150)
Q1: Where do you ship from? How long does it take to receive the goods?
A1: From China: Orders shipped from our China warehouse typically take 8-20 business days to arrive.
From Europe: Orders shipped from our European warehouse typically arrive within 3-7 business days.
Please note: Actual delivery times may vary depending on your region, shipping method, and customs clearance speed.
Q2: Will there be any customs issues?
A2: We handle customs issues at the destination and only hand over the shipment to the DHL courier after it has been cleared.
Q3:Will I be given a tracking number of my order?
A3: Yes, once we ship your order, we will give you the courier ID number so you can track your order. This allows you to track your order.
Q4: Can you assist me with payment if I have any problems with it?
A4: Please feel free to contact me if you have any questions about payment.
Q5: What if the disposable vape I received is defective?
A5: If you receive a defective disposable vape, please contact our customer service team immediately. Provide us with details about the defect and your order information. We will arrange for a replacement or offer a refund according to our return policy.
Q6: Are your disposable vapes suitable for beginners?
A6: Absolutely! Our disposable vapes are designed to be user - friendly, making them perfect for beginners. They require no assembly or maintenance. Simply open the package and start using. The draw - activated feature means there are no buttons to press, providing a hassle - free vaping experience.
Q7: Can I choose the flavor of the disposable vape in my order?
A7: Yes, when placing your order, you will have the option to select from a wide range of flavors we offer. Our flavor menu includes popular options like mint, strawberry, blueberry, and more. Make sure to check the flavor list during the checkout process to pick your favorite.
Q8: How many puffs can I expect from one disposable vape?
A8: The number of puffs varies depending on the model and the length of each puff. On average, our disposable vapes can provide around [X] puffs. However, this is an approximate value and actual puffs may differ based on individual usage habits.
Q9: Do your disposable vapes contain nicotine?
A9: We offer both nicotine - containing and nicotine - free disposable vapes. When browsing our product selection, you can easily identify which products contain nicotine and their respective nicotine strengths. Make sure to choose the option that suits your preferences and needs.
Q10: What if I want to cancel my order?
A10: If you wish to cancel your order, please contact us as soon as possible. If the order has not been shipped yet, we can usually cancel it without any issues. However, if the order has already been shipped, cancellation may not be possible.
Q11: Can I order in bulk? Are there any discounts for bulk orders?
A11: Yes, we welcome bulk orders. For orders above a certain quantity, we offer special discounts. Please contact our sales team with the details of your bulk order, including the product model and quantity, and they will provide you with a customized quote and information about the applicable discounts.
Q12: What is the battery life of your disposable vapes?
A12: The battery life of our disposable vapes is designed to last for the entire lifespan of the product, which is typically until the e - liquid is depleted. Once the e - liquid runs out, the battery will also reach the end of its usable life. Since our vapes are disposable, there is no need to worry about recharging the battery.
Q13: Are your disposable vapes environmentally friendly?
A13: We are committed to environmental responsibility. While our disposable vapes are single - use products, we are constantly exploring ways to make our packaging more sustainable. Some of our product lines use recycled materials for packaging. Additionally, we encourage proper disposal of used vapes through recycling programs where available.
Product Information
1. Are Kamry products authentic?
Yes. All Kamry products are 100% authentic and come directly from verified and certified manufacturers. We do not sell knockoff or counterfeit e-cigarettes.
2. Are the e-cigarettes pre-filled and pre-pressurized?
Of course. All disposable e-cigarettes are pre-filled and pre-pressurized, ready to use right out of the box.
3. Do your products come in different nicotine concentrations?
Yes. We offer a variety of nicotine concentrations to suit different preferences. Please see the product detail page for specific options (e.g., 2%, 3%, 5%).
4. Can I order wholesale?
Yes, we welcome bulk orders. We offer wholesale pricing and custom options. Please contact our customer service team for more information.
Shipping and Delivery
1. How long does delivery take?
From China: Orders shipped from our China warehouse typically take 8-20 business days to arrive.
From Europe: Orders shipped from our European warehouse typically arrive within 3-7 business days.
Please note: Actual delivery times may vary depending on your region, shipping method, and customs clearance speed.
2. Do you ship internationally?
Yes, we ship worldwide. During checkout, you'll see if your country is eligible for shipping.
3. How do I track my order?
Once your order has shipped, you'll receive a tracking number via email. You can track your package on our website or through the carrier's tracking page.
Customs Clearance and Insurance
1. Do I need to handle customs clearance myself?
In most cases, we handle customs clearance for you. However, depending on your country's regulations, local customs authorities may contact you for more information or charge fees.
2. Do I need to pay customs duties or import taxes?
We cover import duties for most destinations, but some countries (such as Canada and parts of the EU) may require customers to pay VAT or customs duties. These charges are regulated by local laws and are beyond our control.
3. Is my package insured?
Yes. All orders are automatically insured against loss or damage in transit. If your package is lost or damaged, please contact us within 48 hours of delivery and provide photo or video evidence so that the issue can be quickly resolved.
Packaging and Discreet Shipping
1. Is the packaging discreet?
Yes. All orders come in plain packaging without any visible e-cigarette branding.
2. Does the packaging say "e-cigarette" or "nicotine"?
No, we use neutral product descriptions to protect your privacy.
Returns and Refunds
1. What is your return policy?
We offer a 30-day return policy for eligible items. Return conditions are as follows:
The item must be unused, unopened, and in its original condition and packaging.
Return requests must be made within 30 days of the delivery date.
For hygiene and safety reasons, disposable e-cigarettes cannot be returned unless there is a proven defect or problem.
If you're unsure whether your item is eligible for a return, please contact our support team with your order number and details.
2. How do I request a refund?
You can cancel your order within 24 hours and receive a full refund. After that, refunds may be processed partially depending on the shipping or handling status.
3. What if my product is damaged or defective?
Please contact us within 48 hours of receiving your order and provide clear photos or videos. We will provide a replacement or refund, depending on the circumstances.
4. Who pays for return shipping?
If the issue is due to our error (for example, the wrong item was shipped or it's defective), we will cover the return shipping costs. Otherwise, return shipping is the customer's responsibility.