Refund/Warranty Policy
Refund & Warranty Policy – HTH World (HK) Trading Limited
At HTH World (HK) Trading Limited, we are dedicated to providing high-quality vaping products and exceptional customer service. If you are not completely satisfied with your purchase or experience any issues, our **Refund & Warranty Policy** ensures a **hassle-free process**.
1.Refund Policy
Eligibility for Refunds
You may request a refund under the following conditions:
✅ Defective Product: The product is damaged or malfunctioning upon arrival.
✅ Incorrect Item Received: The product received is different from what was ordered.
✅ Order Cancellation: You may cancel your order within 12 hours of purchase for a full refund.
✅ Unshipped Orders: If your order has not been shipped, you are eligible for a full refund.
Non-Refundable Cases
❌ Used or Opened Products (for hygiene and safety reasons).
❌ Damage Caused by Improper Use (misuse, modifications, or accidents).
❌ Change of Mind After Shipping (once shipped, the product is non-refundable unless defective).
❌ Discounted or Clearance Items (final sale, unless defective).
Refund Process
- Submit a Request: Contact our 24/7 customer support at info@kamrytech.com with your order details and issue.
- Provide Evidence: Send photos or videos of the defective or incorrect item.
- Approval & Return: If eligible, we will provide return instructions (if necessary).
- Refund Issuance: Once the return is received and verified, a refund will be processed within 5-7 business days via the original payment method.
2.Warranty Policy
We stand behind the quality of our products. Our warranty policy covers manufacturing defects and product failures under normal use.
Warranty Coverage
�️E-Cigarette Devices & Batteries: Covered for 6 months from the purchase date.
�️Chargers & Accessories: Covered for 3 months from the purchase date.
�️Disposable Vapes & E-Liquids: No warranty due to hygiene and consumable nature.
Warranty Exclusions
❌ Damage due to misuse, accidents, modifications, or exposure to water.
❌ Normal wear and tear, cosmetic damage, or battery degradation over time.
❌ Unauthorized repairs or tampering with the device.
Warranty Claim Process
- Contact Us: Email- nfo@kamrytech.com with your order number and issue.
- Provide Proof: Attach clear photos/videos of the defect.
- Assessment & Replacement: If approved, we will send a replacement unit or repair solution at no extra cost.
3.Return Instructions
- All returns must be pre-approved by customer support.
- Items should be returned in their original packaging with all accessories.
- The customer is responsible for return shipping costs unless the item is defective or incorrect.